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TERMS AND CONDITIONS | PRIVACY POLICY | FAQ

Frequently Asked Questions

GENERAL SECTION

  1. What is mypersonalizedmall.com
    mypersonalizedmall.com is an online store providing a worldwide service for sending gifts to India and for delivery of products in the United States.
     
  2. How soon can you deliver?
    Our goal at mypersonalizedmall.com is to ensure delivery on the chosen day. We call this day the "Preferred Delivery Day". We understand that you would want your gift delivered on someone's birthday and not a day later so we make sure that we meet the Preferred Delivery Day Deadline.

    We generally need 3 working days to process the order and ensure that happens, but in case you happen to be late, we will try hard make sure that the delivery can take place within 24 - 48 hours at no extra charge ( if this is not possible, we will deliver as soon as we can). Generally metro cities like Kolkata, Delhi, Madras, Calcutta and Bangalore require a shorter lead time of 2 days and other towns and cities require a lead time of 3-4 days. Some products like electronics, custom made products and out of stock products can take upto 3 to 4 weeks to get delivered. Delivery time is generally mentioned next to the product. Delivery during festival times will be made during the period as specified on the website and not necessarily on the preferred date as given by the customer.
     
  3. What are the payment options?
    Payment Options - You can pay for your order using the following payment options

    Credit Cards
    Credit Cards – You can make a Credit Card payment using Master or Visa Card.
    Alternate Credit Cards - Use can also pay through other alternate credit cards like American Express ,Citibank and Diners Club.
    Net Banking – You can use this facility for direct debit.

    Note: Using a Credit card for shopping online is as simple and secure. We are a VeriSign Secure Site. We use industry standard secure server that supports 128-bit SSL encryption. What this means is when you give us your credit card information, it is transmitted across the Internet in an encrypted (scrambled) format and it is not decoded until our bank server receives it.

    DD/ Cheques
    Demand Drafts – In the name of Rogers Services. Payable in Kolkata.
    Cheques – In the name of Rogers Services. Payable in Kolkata.

    Banks
    HDFC - Through online bank transfer
    BOI - Through online bank transfer
     

  4. Is it safe to submit my credit card information on your site?
    The security of your personal information is very important to us. Using a credit card for shopping online is simple and secure.
    We are a Veri Sign Secure Site. We have obtained a security certificate from VeriSign
    We use industry standard secure server that supports 128-bit SSL encryption.
    This means is when you provide the credit card information, it is transmitted across the Internet in an encrypted (scrambled) format and it is not decoded until our bank server receives it.
    We only accept credit card information online on our secure server. Please do not give us your credit information by email / telephone or any other source.
     
  5. Where is mypersonalizedmall.com based?
    mypersonalizedmall.com operates from Kolkata, India. All customer service issues are handled in Kolkata, India.
     
  6. Can I send a card along with the gift?
    All gifts are sent with a message card which is free. Just type in your message while placing your order and we will do the rest.
     
  7. Are there any hidden costs such as delivery charges, taxes etc.?
    The prices are inclusive of cost of product, delivery & service charge and all taxes.

     
  8. Where in India can you deliver?
    The delivery cities and towns depend on the product you are ordering. Each page has details of the cities and town serviced. We us Fedex, Blue Dart, India Post for deliveries.
     
  9. How do I know that delivery is complete?
    We send you an e-mail informing you that your order has been shipped along with the shipping details. If the recipient has sent a return message, this will be e-mailed to you.
     
  10. Are the items delivered as per the display on the Web Pages?
    There may be some variation in the gifts especially in perishable items like cakes, chocolates and flowers. Generally the gifts will be similar to the pictures on the web. They will definitely match or exceed all the specifications in terms of weight, size, count and functionality. Flowers specified in the arrangements shown may differ as per seasonal availability. If the flowers specified in the arrangements are not available, suitable alternatives will be used.
     
  11. What if you don't deliver or deliver late?
    If you give us adequate time to process your order it will not be late. This can only happen due to forces beyond our control such as riots, transportation strikes and situations beyond our control. Another common reason this happens is when the recipient of the gift is not at home, or his/her address has changed. We will cooperate with you to rectify this situation if it does occur. Please note our maximum liability is the refund of the purchase price, if the fault is due to mypersonalizedmall.com.
     
  12. What if the recipient's address is wrong or the recipient no longer stays there?
    mypersonalizedmall.com will inform you of such an eventuality. You can inform us to change the receiver's address within 24 hrs. of receiving our message, else your order will be cancelled and no refund will be made. But in no circumstances will the gift be changed, or in case of perishable commodities, will a fresh one be delivered.
     
  13. What is your refund policy?
    Once an order is booked it cannot be cancelled. If we have not processed the order it can be cancelled with a 10% service fee.

SPECIFIC SECTION

Questions on Security

14. Is my credit card secure when I use it on your web site?
Our fortified security measures ensure that sensitive information (i.e. credit card number) is always protected. All your personal information is encrypted before it is transmitted over the Internet, which guarantees that your information is inaccessible to any third party. We use worldwide industry-standard SSL technology for this data encryption. We are registered with Verisign, a U.S.-based Net Authentication Agency, as a Verisign Secure Site.

 

Questions on Payment

  1. Can I make a purchase by using my friend's/relative's credit card?
    No. Under no circumstances may you make a purchase by using your friend's/relative's credit card. The credit card must be in your name.
  2. What is the difference between Billing Address and Shipping Address?
    Billing Address is the address where a customer gets his bills from the credit card company. Shipping address is the address where the customer wants to receive their shipment.
  3. Where do you deliver within India?
    The products are deliverable anywhere in India.
  4. What is your return policy?
    As a rule, we have a NO RETURN policy. However, if any product received by the customer is defective, then we can either replace that product or give the credit of that amount to the customer.
  5. How does the new online payment system work?
    The credit card information you enter into the order form will now be directly authorized by your bank or credit card company. Once we receive their authorization, your order will be finalized. You will know right away if your credit card was accepted.
  6. What are the reasons my credit card might be refused?
    Banks and credit card companies refuse authorization of credit cards for a specific number of reasons, including:

The credit card number entered is not a valid number (often the result of a typo).

The credit card does not have enough credit balance left to pay for the order.

The billing address entered in the order form does not exactly match the address in your credit card statement (also sometimes the result of a typo).

The expiration date of the credit card is not entered correctly (also sometimes the result of a typo).

  1. What happens if I do not correct the information?
    In this case, the system will not allow you to finalize the order, and it will never be processed.
  2. What type of credit cards do you accept?
    We accept Visa, Master card, American Express.
  3. Will the online payment system work for International Orders as well?
    The online payment system will work for international orders.
  4. How long will it take for you to respond to my question?
    We respond to queries within 72 business hours. Please know that only actual business hours of operation apply to our response time. For instance, if you send in a query to us on Friday evening at 7.p.m., our response time to you could take up to 72 business hours, which means you will receive a reply by the following Wednesday. In most, cases, your response will come sooner, though.
  5. What happens if I receive a broken or a defective item from you?
    In such case, please contact our customer service immediately with your order number and wait for their instructions on how to get the item replaced. The complaint for a broken/defective item needs to be sent within 15 days of receipt of the merchandise.
  6. How can I change the details of My Order?
    You can make changes to your order till the time online order processing is not done. Once the online order processing is done , no changes can be made to the order.
  7. How can I cancel my order?
    All cancellations will only be considered if the request is made before the order is shipped out. For canceling your order, please get in touch with our customer service on phone or via email.
  8. Do you offer free shipping for all products?
    Please refer to our shipping policy for details.
  9. Do you offer wholesale discounts for retail purposes?
    Yes, we do. Please send an email to md@mypersonalizedmall.com  for any wholesale or a special order request.
  10. What should I do if I need an item that is not listed on the website?
    Please send an email to service@mypersonalizedmall.com  with your request. We will try to procure the requested item for you.
  11. What can I do if the order is shipped but the shipping address provided is incorrect?
    In this case, you can return the shipment back to our address (given on the website) but you’ll be charged for reshipping.
  12. Can I add or remove a product from my order after the order is placed?
    No, you cannot, but you can call our customer service to help you in this case.
  13. What happens if my order is lost in transit?
    If a shipment is lost in transit, we wait for 15 days and then reprocess/reship the order.
  14. How do you make a refund if/after an order is cancelled? How much time does this process takes?
    We credit the refund amount directly to the customer’s account. The process takes 1 week maximum.
  15. Can it be that a particular product is not available at the time of placing an order OR, Can we check the availability of a particular item/product prior to placing an order?
    Yes, it is possible. A customer can call the customer service to check the availability of a product.
  16. What do I do if I forget my Username & Password?
    Please send an email to service@mypersonalizedmall.com to retrieve your user name and password.
  17. Can I phone or fax my order?
    Yes, you can call our customer service to place a phone order or Fax your order at +91 33 22362237
  18. How do I feel sure that you have correctly registered the order placed?
    You can log into your account and view your order details.
  19. Can I send some message with the gift?
    Yes, while placing an order, we provide you with that option.
  20. Can I have the gift delivered on a particular date?
    Yes, while placing an order, we provide you with that option.
  21. How do I check the current status of my order?
    When you place an order with us, you need to create a username & password during the process. You can use the same to log in to your account to check your order status.
  22. How do I know that my gift has been shipped?
    You’ll receive an automated email confirmation as soon as your order is shipped.
  23. How do I contact you regarding my order?
    To contact us, please visit mypersonalizedmall.com and go to “contact us” page.
  24. Are there any hidden costs such as delivery charges, taxes etc.?
    You will be able to view the total cost of your order when you reach the final invoice page while placing the order before you submit your credit card information.